Introduction to CMMI-SVC Overview

 Introduction to CMMI for Services:

This three-day course introduces managers and practitioners, appraisal team members, and process improvement teams to CMMI fundamental concepts. The CMMI for Services (CMMI-SVC) model is a tool that helps organizations to improve their ability to manage and deliver quality  services.

Short Description: The official CMMI Institute 3 day course on CMMI-SVC. Prerequisite to being on SCAMPI appraisals and further CMMI training and certifications

-Audience: process improvement groups, appraisal team members, anyone interested in the CMMI for Services work

-Duration: three days

-Prerequisite: None

Long Description:  This three-day course introduces managers and practitioners, appraisal team members, and process improvement teams to CMMI fundamental concepts. The CMMI for Services (CMMI-SVC) model is a tool that helps organizations to improve their ability to develop and maintain quality products and services. The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to describe the components of the CMMI-SVC model and their relationships, discuss the process areas in the CMMI-SVC model, and locate relevant information in the model. Successful completion of this course requires that participants actively participate in classroom discussions and exercises in all three days, not missing any classroom time. This course fulfills a prerequisite requirement for many courses requiring an official CMMI Institute Introductory CMMI course (e.g., Intermediate Concepts of CMMI, CMMI Level 2 for Practitioner, CMMI Level 3 for Practitioners, SCAMPI Lead Appraiser Training, and Understanding CMMI High Maturity Practices). This course also fulfills a prerequisite if you want to be a member of a CMMI-SVC SCAMPI appraisal team.

Who should attend? This course is intended for service providers and managers, process implementers, appraisal team members, and anyone interested in learning about CMMI-SVC

Topics: Introduction, model-based process improvement, overview of CMMI components, institutionalization, process areas of CMMI-SVC, the continuous and staged representations

Objectives: Successful completion of this course will enable participants to describe the components of the CMMI-SVC model and their relationships, discuss the process areas, and describe the model content

Prerequisites: There are no prerequisites for this course.

Materials: On the first day of the course, participants will receive a copy of the CMMI-SVC model and a course notebook with copies of the course slides.

Schedule: This 3-day course meets at the following times: 8:30 a.m. – 5:00 p.m.

How to take the course: No open courses are currently scheduled for this class but send an inquiry to contact@sysdevco.com to schedule a class.