Services Supplement Overview

Services Supplement:

This one-day course introduces service providers, appraisal team members, and process group members to CMMI fundamental concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include operations, logistics, maintenance, IT, and many other services in government and industry.

Short Description: The official CMMI Institute 1 day course on CMMI-SVC. Prerequisite to being on SCAMPI appraisals and further CMMI training and certifications

-Audience: process improvement groups, appraisal team members, anyone interested in the CMMI for Services work

-Duration: one day

Long Description:  This one-day course introduces service providers, appraisal team members, and process group members to CMMI fundamental concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include operations, logistics, maintenance, IT, and many other services in government and industry. The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to describe the CMMI-SVC model, discuss the model’s process areas, and locate relevant information in the model. This course, with Introduction to CMMI for Development, fulfills a prerequisite for any course or role requiring an official CMMI Institute Introductory CMMI for Services course. It is designed for professionals who have already taken Introduction to CMMI for Development. A three-day Introduction to CMMI for Services is recommended for those who have not yet taken an introductory course.

Who should attend? This course is intended for service providers and managers, process implementers, appraisal team members, and anyone interested in learning about CMMI-SVC

Topics: Introduction, SVC process areas and content, Next Steps, Summary

Objectives: Successful completion of this course will enable participants to describe the unique content of the CMMI-SVC model, discuss the process areas, and locate information in the model

Materials: On the first day of the course, participants will receive a copy of the CMMI-SVC model and a course notebook with copies of the course slides.

Schedule: This 3-day course meets at the following times: 8:30 a.m. – 5:00 p.m.

To register for this course click here or go to our Training page.